There is a minimum shipping charge of $8.95 for US orders. Free shipping for US orders over $100.
Our shipping department is closed on Monday and Tuesday. Orders are usually shipped within 2-4 days after payment is received. Most orders are shipped by UPS Ground or USPS Priority mail with signature confirmation. Please allow 5-10 days for delivery. Your order may arrive in two or more packages. Please note that those items which are hand made for you, by the artist, at the time of the order, will require a longer shipping time. In order to help expedite shipping times, some items are sent straight to you from the artist or manufacturer.
CANADIAN AND INTERNATIONAL ORDERS: We do ship internationally, however international orders require a longer processing time. If you do not see your country available during checkout, please contact us. We regret we cannot ship nail polish to our international customers at this time.
We ship all international packages via USPS Priority Mail with signature confirmation. There are three tiers of shipping prices - small flat rate box $22, medium flat rate box $42, large flat rate box $55. Please proceed through the check out and we will send you a separate paypal invoice for the postage balance due, as our checkout does not currently accommodate international shipping charges.
PLEASE BE AWARE that we are not responsible for the package once it leaves the USA and is turned over to the Customs department in your country. If for some reason, it is held up, lost or confiscated by Customs in your country, we are not responsible for that. Any and all fees or taxes imposed by your country are your responsibility and not paid or covered by us in any way.
Some gift items are NOT available for Canadian and International shipping. Please contact us prior to ordering gift items for shipping availability.
We will gladly accept returns, but you must contact us within 3 days of receipt of your package and we must recieve your return package within 7 days. All packaging or tags must be attached or intact. The cost of return shipping shall be the responsibility of the customer. Original shipping charges are not refundable. However, if you would like to exchange an item from your order for something else or another size, we will ship your new package to you free of charge.,
If you need to return an item, please contact us for the address to send your package to and so we are aware it is coming. Please include your name, address and order number. We suggest sending returns via insured mail. Both UPS and FedEx include insurance with their standard shipping. USPS Priority Mail is another fine option, but doesn't automatically include insurance. We can hope that all packages make it back to us without trouble, but please know that we can't take responsibility if uninsured packages are lost in transit.
We do not accept returns or exchanges on any cosmetic or perfume item. All footwear must be returned in the original undamaged box UNWORN except to be tried on INSIDE. Footwear can be returned ONLY for exchange or store credit at the boutique or on the website.
HOW TO RETURN FOOTWEAR
Shoes/boots which have been worn may NOT be returned. We suggest trying on footwear on a smooth surface - carpet is ideal, but inside is a must! When returning shoes, PLEASE pack your return in a box for shipping. Or at least wrap it in paper - a brown paper bag works just fine. But please, do NOT use the shoebox as your shipping box! Which means, do not tape it up and stick a shipping label on it! If your shoebox arrives damaged or covered in tape and writing, we will charge a $7.00 box fee and and you will not received your full credit.
All fashion corsets (poly boning) are FINAL SALE. Fashion corsets feature poly boning. They are lighter and more comfortable than steel boned corsets and offer light waist reduction. Fashion boned corsets will not hold up to attempts of extreme waist reduction. We do not accept any returns for fashion corsets.